Digital Checkmark

1) Who We Are

Digital Checkmark LLC ("Digital Checkmark", "we", "us") is a managed service provider (MSP) based in the United States. We offer managed IT, cybersecurity, compliance, process automation, and AI integration services to U.S. businesses.

Contact: contact@digitalchk.com

2) Scope

This Policy applies to visitors, customers, and end users within the United States who interact with our websites, support portals, WhatsApp Business communications, and contracted services.

3) Information We Collect

From third parties

• Vendors, partners, and threat-intelligence providers.
• Identity providers (e.g., Microsoft/Google) when you single sign-on.

4) How We Use Information

• Deliver, maintain, and improve our services and automations.
• Provide support, incident response, and security monitoring.
• Authenticate users and prevent fraud or abuse.
• Comply with legal obligations and enforce agreements.
• Operate AI-powered features (see AI Processing).
• Send service notices and transactional messages (including via WhatsApp).

Legal basis (U.S.): contractual necessity, legitimate business interests (e.g., security, service improvement), and compliance with applicable laws.

5) AI Processing

Some features use Artificial Intelligence (AI) to classify requests, generate replies, or detect anomalies. We apply access controls, retention limits, and vendor agreements to safeguard data.

• Data scope: limited to necessary operational context.
• Vendor processing: When we use third-party AI providers, data is processed under confidentiality agreements. We do not sell personal data.
• Opt-out: You may request AI features be disabled by contacting us.

6) WhatsApp Business Communications

We use WhatsApp Business Platform (Cloud API) to send service updates and provide support within the U.S.

• Phone numbers and message content are processed by Meta Platforms in accordance with their terms.
• You can opt out at any time by replying STOP or contacting us.
• We retain messages for troubleshooting and compliance only.

7) Sharing & Disclosure

• Service providers (hosting, email, security, backup) under confidentiality obligations.
• Partners as needed to deliver contracted services (e.g., Microsoft, Google, cybersecurity vendors).
• Legal when required by U.S. law or to protect rights, safety, or systems.
• Business transfers in case of merger, acquisition, or reorganization.

8) Data Retention

We retain data only as long as needed to provide services, meet legal requirements, and maintain operational records in the U.S.

9) Security

We use layered safeguards: encryption in transit, network segmentation, MFA, least privilege, and ongoing monitoring. No system is 100% secure, but we continuously improve our defenses.

10) International Transfers

Digital Checkmark operates primarily within the United States. Data transfers outside the U.S. occur only when required for contracted services and are governed by appropriate safeguards.

11) Your Privacy Rights (U.S.)

• Access or request deletion of your personal information.
• Opt out of marketing or data sharing where applicable.
• Request corrections to inaccurate information.

To exercise rights, contact contact@digitalchk.com.

12) Cookies & Analytics

We use essential cookies for site security and analytics to improve service experience. You may adjust browser settings to manage cookies.

13) HIPAA & Sensitive Data

As a U.S. MSP supporting healthcare entities, we comply with HIPAA when acting as a Business Associate. A signed Business Associate Agreement (BAA) is required before processing any Protected Health Information (PHI).

14) Children’s Privacy

Our services are for business use only and not directed to children under 13. We do not knowingly collect such data.

15) Changes to This Policy

We may update this Policy periodically to reflect operational, legal, or regulatory updates in the United States.

16) Contact Us

If you have questions about this Policy or our privacy practices, contact us at contact@digitalchk.com or by mail: